Click & Collect now available Free standard shipping on AU orders over $150 Discover our new arrivals Click & Collect now available Free standard shipping on AU orders over $150 Discover our new arrivals

contact us

A woman with rings on her fingers holding a pink rose close to her face.

Online Enquiries

If you need assistance, we are here to help. Please reach out to Customer Care and we will get back to you as soon as possible. Please note that our team will endeavour to respond within 24 - 48 hours.

Our team of jewellery experts are available to offer styling advice and product education through our live chat service. Alternatively, if you have an urgent matter, please call us.

Service hours

Monday – Friday: 8am – 5pm AEDT

Email

customercare@bycharlotte.com.au

Phone

(02) 8030 7095

Live Chat

Please check the bottom right-hand corner of our website for a widget pop-up.

All support services are closed during NSW public holidays. You can find the dates listed here.

OUR PLEDGE

Preserving our natural environment for a healthier planet

FREE EXPRESS SHIPPING

On all AU & New Zealand orders over $150

EASY RETURNS

Within 14 days of purchase date

PAYMENT

Take advantage of a payment in 3x without fees from $100 of purchase

Frequently asked questions

A sculptural take on the classic hoop, the Double Hoop Earring layers two polished arcs in seamless union, offering an effortless style that elevates from day to evening.

14K yellow gold over sterling silver

15mm diameter closure for a secure fit

Store in a dry place, clean with a soft cloth

JOIN US

@AUGUSTETHELABEL

Footer Example